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According to JD Power and Associates the #1 factor in a home buyer's overall satisfaction is the builder's warranty/customer service. Ergo, we offer a 1 year "bumper to bumper" with a 10 year structural warranty.
Above and beyond we use a company called ProHome to facilitate our homeowner walkthrough and orientation services, warranty callback processing, etc. Likewise, they schedule a "pre-close" walk-through, and 2 additional walk-thru's at about month 3 and 11 to insure any warranty issues are addressed.
FYI, we still follow the TRCC guidelines for performance standards. Google: TEXAS RESIDENTIAL CONSTRUCTION COMMISSION for more details. --Certain manufacturer's warranties are also passed along to you.